Michael Eastman

Senior Director
Comcast Tucson
National Center of Excellence

 





Michael Eastman joined Comcast in March 2015, bringing more than 23 years of contact center operations experience with him. In his role, Mike oversees all operations at the Tucson NCoE, leading the Center in its mission to help transform the customer experience.
 
Prior to joining Comcast, Mike served in leadership roles for several other organizations, including Supervisor of Emergency Medical Dispatch for American Medical Response, Operations Manager at Walmart Specialty Pharmacy, General Manager of Sears and Director of Home Services Contact Center Network at The Home Depot. He has expertise leading different groups such as Quality Assurance, Training, Process Improvement, Channel Communications, Contractor Compliance and Business Analytics teams.
 
Mike holds a bachelor’s degree in Business Administration from the University of Connecticut and served 6 years in the Army Reserves as a Combat Medic.

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